Privacy policy

Who is responsible for your data

The data controller is BALOO (SASU, SIRET 130 134 893 00010), trading as BALOO Toilettage, represented by Gaëtan Reynaud. Contact: bonjour@balootoilettage.com · Rue Victor Hugo 6, 06500 Menton.

What data we collect

Booking and contact form: your name, phone number, email, information about your pet (type, size, breed, name), preferred date and time, and your message.

Job application form: your name, contact details, experience, motivation and any information you choose to share with us.

When you message or call us (WhatsApp, phone, email), we receive the information you send.

Why we use it and on what legal basis

To answer your request, organise and confirm appointments and care for your pet: steps taken at your request before a contract and performance of the contract (Art. 6(1)(b) GDPR).

To review job applications: steps taken at your request before an employment contract (Art. 6(1)(b) GDPR).

To keep invoices and accounting records: legal obligation (Art. 6(1)(c) GDPR). To protect the site from abuse: our legitimate interest (Art. 6(1)(f) GDPR).

We never sell your data and never use it for advertising.

How long we keep it

Booking requests and client records: 3 years after your last contact with us. Job applications: 2 years, unless you ask us to delete them sooner. Invoices: 10 years, as required by French law.

Who receives it

Only the BALOO Toilettage team. We rely on trusted providers who process data on our behalf: our website host and database (Lovable / Supabase, servers in the EU), SumUp for bookings and payments once online booking opens, and our accounting firm Suissa Expert comptable, which sees client invoices. WhatsApp (Meta) handles messages you send us there.

Some providers may transfer data outside the EU; when they do, they are bound by the European Commission's standard contractual clauses or an adequacy decision.

Cookies and the map

Our site does not use advertising or tracking cookies. The Google Maps map on our pages is provided by Google, which may set its own cookies and receive your IP address when the map loads (Google's privacy policy: policies.google.com/privacy).

Your rights

You can ask to access, correct or delete your data, restrict or object to its use, and receive it in a portable format. Just write to bonjour@balootoilettage.com; we reply within one month.

If you think your rights are not respected, you can complain to the French data protection authority, the CNIL (cnil.fr).

Security

Data sent through our forms travels encrypted (HTTPS) and is stored in a protected database that only our team can access.